WHEN WILL I RECEIVE MY EXCHANGE? - If you are exchanging your items, please make sure to send back any items you’re returning within 28 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!
WHEN WILL I BE REFUNDED? - It can take up to 10 working days to process the refund after we receive your return. You'll receive an email to confirm when we have processed your refund, it could take a further 3 days for it to appear on your statement.
FAIR USE - We need to ensure that our returns service is sustainable. If we notice an unusual level of returns activity which is way above the norm we may have to stop accepting future orders from you.
INTERNATIONAL RETURNS - If you need to return an item you’ve received from us, you’ll have 28 days to do this from the date you received your order. International customers are responsible for their own returns and which service they use. We suggest using a tracked service.
Items should be returned to the following address:
Unit 2.1, Stanmore Business and Innovation Centre
We are not liable for any returns until they are received back to the above address with proof of signature. We will also not be held liable for any fees or charges related to importing of goods, and therefore are unable to support refunds of any duties or tax paid by you. Please contact your local tax office for assistance.