Free UK delivery on orders over £50
We ship worldwide with delivery starting from £6
Free returns on all UK orders

Delivery & Returns

DELIVERY INFORMATION

United Kingdom

UK Standard Delivery
UK Standard Delivery is free of charge for orders over £50 and costs £2.95 for orders under £50. Orders received before 2pm, Monday to Friday will be dispatched on the same day subject to stock availability. Orders will be sent with either Royal Mail or DPD.

UK Next Day and Named Day Delivery
Order before 4pm* for Next day delivery (including Saturday). You can choose to have your order delivered before 1pm or 6pm. Delivery will be with DPD, they will send you a 1 hour delivery slot on the day of delivery. Alternatively you can choose Named Day Delivery. Charges apply for these services.
*2.30pm for Highlands and Islands. Orders to these areas will be sent with Royal Mail.  

Click & Collect
Perfect if you prefer to collect your order from a local convenience store. You will be given a choice locations nearest to you. Delivery will be next day if ordered by 4pm. Only available in mainland UK-excludes  Highlands and Islands postcodes. Cost is £5 and covers the mainland only.

If any items are out of stock we may deliver in two shipments, we will keep you advised should this situation arise. You will not be charged any additional delivery charges.

International

Delivery Charges and Method

Orders up to £50
Are sent with International Tracked Mail services. Allow 7-14 working days for delivery, depending on region. Carriage charges will be calculated at time of checkout. 
Express courier services can be arranged at extra cost during checkout.

Orders over £50 
Are sent International Premium Tracked. Allow 3-8 working days for delivery after dispatch and will require a signature upon receipt. If you are not at home we are happy to deliver to your work address. Carriage charges will be calculated at time of checkout.
Express courier services can be arranged at extra cost during checkout.

European (2-10 working days) Delivery starts from £5.00 and will be calculated at the checkout. There are various delivery options available.

Worldwide (3-14 working days) Delivery starts from £6.00 and will be calculated at the checkout. There are various delivery options available.

We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.

VAT will be deducted for orders being delivered outside of the EU.

There is a chance that if you live outside the EU that you may have to pay import duty. These duties are the responsibility of the receiver. Luxury-legs.com cannot be held liable for customs & import charges & duties payable

If any items are out of stock your order will be dispatched within 7-10 working days. We will keep you advised of your dispatch date.

Wolford Products
We are unable to ship Wolford products to the following destinations: Australia, Bahrain, Greece,  Japan, Korea, Lebanon, Macau, Russia, Saudi Arabia, Qatar, UAE.  

 

 RETURNS INFORMATION


Free Returns (UK Orders)  
A Royal Mail Tracked Returns label will be included with every UK order. Simply use this label to return any unwanted items. Just drop the package off at your local Post Office. We do not offer free returns on exchanges.

Hosiery. We will exchange, refund or offer a store credit on any items of Hosiery (Tights, Stay-Ups, Knee Highs etc) which are returned unopened with all the packaging intact

Jeans, Leggings, Trousers and Clothing. We will exchange, refund or offer a store credit as long as they are returned in perfect condition, unworn and with all their labels intact.

Shapewear and Underwear  We will exchange, refund or offer a store credit on any of these items as long as they are returned in pristine condition with all their labels and any packaging intact. For hygienic please try on panties and shapewear over your own underwear

All returns must be received within 28 days (30 days in the case of any faulty/damaged items) of their original dispatch. For International Returns please ensure that high-value items are insured and are returned via registered or recorded mail or courier as we cannot be held liable for loss of such items. We will also not be held liable for any import duties when returning items back to the UK from abroad.

We won't be able to refund any items that are damaged or worn and if we have to return them to you we may ask you to cover the delivery costs.

We aim to process refunds within 7 working days of receiving the return.


All returns should be addressed to:

Luxury-Legs.com
Unit 2.1,
Stanmore Business and Innovation Centre
Howard Road
Stanmore
HA7 1GB

 

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