COVID UPDATE - Please note that due to the volume of orders in the courier network, delivery times are expected to be longer than usual.
Please allow a little longer than usual for any international deliveries as transit times fluctuate daily and will vary between countries.
- DELIVERY INFORMATION -
|Mainland UK||UK Standard Delivery (2-4 Working Days, Order before 2pm)|
or FREE on orders over £50!
|UK Next Day Delivery or Named Day (Next Working Day, Order before 4pm)||£4.95|
|Click and Collect (2-4 Working Days) or FREE on orders over £75!||£5.00|
|Non-Mainland UK (Northern Ireland, Channel Islands, Isle of Man, |
Scottish Highlands & Islands, Scilly Islands)
|UK Standard Delivery (2-4 Working Days, Order before 2pm) |
or FREE on orders over £50!
|UK Next Day Delivery or Named Day (Next Working Day, Order before 2pm)||£4.95|
|Europe (Europe, Republic of Ireland)||Standard Delivery (3-10 Working Days)||From £10|
|Rest of the World||Standard Delivery (3-14 Working Days)||From £6|
The delivery times listed above are estimates only and may vary depending on extenuating circumstances. The delivery times above cannot be guaranteed.
Please note that orders are only processed on UK ‘working days’. A working day is Monday-Friday, excluding weekends and public holidays.
UK STANDARD DELIVERY - Orders placed using our Standard service are usually delivered within 2-4 working days. UK Standard Deliveries are made with Royal Mail or Hermes. Orders received Mon-Fri before 2pm will be dispatched on the same day - Subject to stock availability*
UK NEXT DAY AND NAMED DAY DELIVERY - UK Next Day Delivery will come via DHL on the next working day, provided that you have placed your order on a working day before 4pm*. Alternatively you can choose our Named Day Delivery service. If you have provided a mobile number, you will receive text updates including an estimated one-hour delivery window. You can locate and view details of your DHL delivery, here. (*2.30pm for Highlands and Islands. Orders to these areas will be sent with Royal Mail)
CLICK & COLLECT - Perfect if you prefer to collect your order from a local convenience store. You will be given a choice locations nearest to you. Delivery will be 2 working days after dispatch. Only available in mainland UK-excludes Highlands and Islands postcodes.
*If any items are out of stock we may deliver in two shipments, we will keep you advised should this situation arise. You will not be charged any additional delivery charges.
EUROPE - (3-6 working days) Delivery starts from £10.00 and will be calculated at the checkout. There are various delivery options available with a Premium and Express options. Since the UK left the EU there may be a handling or service fee charged by the couriers of around £15. Deliveries to mainland Europe and the ROI are now VAT free.
REST OF THE WORLD - (3-14 working days) Delivery starts from £6.00 and will be calculated at the checkout. There are various delivery options available. If you would like any advice or a time estimate to your specific country, please don’t hesitate to get in touch.
Delivery Charges & Method:
Our returns are FREE and simple.
In order to reduce waste, your Delivery Note will not include a returns label - but don't worry, you can still return your items for FREE.
No printer required, just follow the steps below to receive your QR code; take this along with your parcel to a Post Office branch where we can print your free returns label from the code.
All items should be returned using the freepost tracked returns label with Royal Mail using the link provided: https://www.royalmail.com/track-my-return/create/3615